Complaints Procedure

    At Cornerstone Lawyers, we are committed to providing a high standard of service.
    If you are unhappy with any aspect of our service, please let us know so we can resolve the issue promptly.
     
    Step 1: Contact Us
    Please contact Lead Solicitor Agnes Frank at info@cornerstonelawyers.co.uk outlining your complaint.
     
    We will acknowledge your complaint within 3 working days and aim to provide a full response within 14 working days.
     

    Step 2: Escalating Your Complaint

    If you are not satisfied with our response, you can escalate your complaint to:
    • The Legal Ombudsman:
    • Website: www.legalombudsman.org.uk
    • Phone: 0300 555 0333
    • Email: enquiries@legalombudsman.org.uk
     
    Step 3: Reporting Regulatory Issues
    If your complaint relates to a breach of our professional obligations, you may contact the Solicitors Regulation Authority (SRA).
    For more information, visit: www.sra.org.uk.
     
    We value your feedback and will use it to improve our services.